Since all my products are handmade my delivery time is between 5-10 business days.
Checkout Notes & Custom Size
I always confirm checkout notes and custom size orders with you before starting the process of making your order.
Please note that all orders will be delivered traceable from United Kingdom using first class postage service.
You’ll be updated with tracking information through email or SMS when your order is scheduled for shipment (depending on which of them you provide me with in the checkout process).
My policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange (unless other is agreed in writing between me and you).
To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging.
- Gift cards
- On Sales items
- Custom Size orders (unless other is agreed in writing between me and you)
Request your return here
Within 24-48 hours you'll have a response from me with a unique ID connected to your case and instructions how to proceed.
I only replace items if they are defective or damaged. If you need to exchange it for the same item, register your exchange through my contact form and wait for your case-ID and instructions before sending me your item.