Terms & Conditions for Tattbrand

Delivery Time
Since all my designs are handmade locally in the United Kingdom our delivery time is between 5-10 business days.

Checkout Notes & Custom Size
We always confirm checkout notes and custom size orders with you before starting the process of making your order.

Shipping Information
Please note that all orders will be delivered traceable from the United Kingdom using first-class postage service and you’ll be updated with tracking information through email or SMS when your order is scheduled for shipment.

Return Policy 
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, We can’t offer you a refund or exchange (unless other is agreed in writing between us and you).

To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging.

Non-returnable items: 
- Gift cards
- On Sales items
- Underwear
- Custom Size orders (unless other is agreed in writing between us and you)

Request your return here

Within 24-48 hours you'll have a response from us with a unique ID connected to your case and instructions on how to proceed.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, register your exchange through our contact form and wait for your case-ID and instructions before sending us your item.